Delivery Policy

LAST MODIFIED: 1 June 2023

Delivery Days

  • We only send out orders on Monday, Wednesday and Friday. Orders placed over the weekend will get processed on Monday.

Delivery Countries

  • The offering on this website is available to all provinces in South Africa only.

Delivery Cut off Times

  • Only orders received before 2:30pm will be processed same day. 

Delivery Options:

  • Umya Nutrients will let you choose your delivery method before invoicing. (Economy or Overnight options are available). We will then select an appropriate courier based on the deliverability to your area and speed.
  • Door-to-door Couriers do not deliver to PO Boxes. Please provide a street address at checkout.
  • The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address, this is an automatic calculation and Umya Nutrients reserves the right to request additional delivery fees if deemed necessary.

How long will delivery take?

  • Typically, we’ll get the courier to collect your order within 24 hours depending on the payment method selected. If you paid with an instant payment method we will be able to book a courier immediately, if not we will wait for the funds to clear.
  • Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.
  • If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times.
  • All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

What happens if I don’t receive my order?

  • All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order.
  • If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.